xe66 Responsible Gaming
Entertainment is only enjoyable when it stays within control. At xe66, we believe every player has the right to a safe experience — so we have built limit-setting, self-exclusion, and support tools directly into your account.
Age Limit and Our Commitment
Gambling is a form of entertainment, but it can become a problem for some people. At xe66, we want everyone who uses our platform to play with awareness and within their own means. Our Terms and Conditions contain detailed guidelines on this matter, which apply to all members.
We believe it is important to set your budget before you play. Two signs to watch out for: chasing lost money by placing bet after bet, or using money set aside for daily necessities to gamble. Play for entertainment, not as a source of income.
Under our Privacy Policy, your account information related to responsible gaming is kept secure and is not shared with third parties.
Tools to Keep Yourself Safe
You can activate these features directly from your account, or contact our team via 24/7 live chat.
Deposit Limit
Set a maximum amount for how much you deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately; increasing it requires a waiting period.
Session Time Limit
Set a time limit for how long you play in one session. Once that time is up, the platform will automatically prompt you to take a break and, if needed, end the session.
Self-Exclusion
If you want to take a break for a while or for a longer period, activate self-exclusion. During this time you will not be able to log in to your account. Contact our team via 24/7 live chat or email and they will assist you.
Loss Limit
Set a limit on how much you can lose within a given period. Once the limit is reached, no further bets can be placed until that period ends.
Reality Check
At set intervals, a message will appear on screen reminding you how long you have been playing and the total amount transacted so far.
Temporary Account Closure
If you want to close your account temporarily for any reason, let our support team know. It will be actioned within 24 hours.
Warning Signs of Problem Gambling
If you notice any of the signs below in yourself or someone you know, seek help — doing so takes courage, not weakness.
Chasing Losses
Continuing to play repeatedly in an attempt to recover lost money and being unable to stop is the most common sign of a problem.
Gambling with Household Money
Using money meant for essential expenses such as rent, groceries, or education to gamble, and facing difficulties afterwards.
Neglecting Sleep and Meals
Becoming so absorbed in gaming that sleep, eating, or spending time with family is being neglected.
Hiding It from Family and Friends
A tendency to hide from close ones how much you are playing or how much money you are spending.
Anxiety When Unable to Play
Feeling irritable, anxious, or restless when unable to access the platform or place a bet.
Gambling with Borrowed Money
Borrowing money from others to place bets, or continuing to gamble despite being in financial difficulty.
Ask Yourself
Answer these questions honestly. If more than two answers are "yes", consider seeking help.
- In the past month, have you spent more than the budget you set for yourself?
- Have you tried to stop playing but been unable to?
- After a loss, have you placed a larger bet thinking "I'll win this time"?
- Has gaming damaged any relationship or responsibility at home or at work?
- Have you ever lied to hide your gambling?
- Does it feel hard to enjoy yourself without gambling?
Where to Get Help
You do not have to face this alone. Our team and the people around you are ready to help.
xe66 Live Chat
Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. They can quickly assist with self-exclusion, setting limits, or closing your account.
Email Support
Alongside live chat, you can also reach us by email. Our support email address is: [email protected]
Family and Trusted People
If you are experiencing a problem, tell a close family member or a trusted friend. Support from loved ones plays a major role in recovery — do not go through it alone.
Professional Counsellors
Seeking help from a mental health professional or addiction counsellor is effective. Various government and private mental health centres in Bangladesh offer this type of service.
Self-Help Groups
Connect with others facing the same problem. Sharing experiences with peers and supporting one another is a proven path to recovery.
Permanent Account Closure
If you feel that closing your account for good is the right decision, let our support team know — we will provide full assistance with permanent self-exclusion, no questions asked.
Our Responsibilities
xe66 is an entertainment platform. We want every member to play with awareness and of their own free choice. Our technology team regularly analyses accounts to identify unusual playing patterns — where necessary, we reach out proactively.
We never send advertisements or messages that encourage problem gambling behaviour. We do not send any promotional communications to accounts that have self-exclusion active.
Our staff are trained in responsible gaming. More information on this topic is available on the FAQ page. If any member needs support, our team is ready to help with full confidentiality and without judgement.
The responsible gaming policy is part of our overall service. Reading the About Us page in detail will show you why we place player protection at the highest priority.