xe66 Privacy Policy
This policy clearly explains how important your personal information is to us.
Introduction and Commitment
Welcome to the xe66 platform. We believe that the foundation of a trustworthy online gaming experience is the security of user information. This privacy policy explains what information we collect, why we collect it, and how it is stored and used.
Alongside reading this policy, we also ask you to read our Terms and Conditions, as they detail the general terms for account use, bonuses, and services. By using any xe66 service, you agree to this privacy policy.
We use modern SSL technology and data encryption to strictly protect your personal information. Selling or unauthorised sharing of data with third parties is entirely against our policy.
This policy applies only to the xe66 website and mobile platform. We are not responsible for third-party links or services.
1. Data Collection
1.1Information Collected at Registration
When creating an account on xe66, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Preferred language and currency
- A user-defined password (stored in encrypted form)
1.2Identity Verification Information
To ensure secure transactions and account safety, we may request the following information as part of the identity verification (KYC) process:
- Copy of national ID card or passport
- Utility bill or bank statement as proof of address
- Proof of payment method ownership (e.g. screenshot of bKash or Nagad account)
1.3Automatically Collected Information
When you use the xe66 platform, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Time of site access and page visit history
- Referral source and session duration
- Geolocation (approximate, at country or region level only)
1.4Financial Transaction Information
To facilitate deposit and withdrawal processes, we record the time, amount, and method of each transaction. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 — records of every transaction within these limits are retained. All payment methods including bKash, Nagad, Rocket, Upay, and bank transfer are handled securely.
2. Use of Data
2.1Service Operations
Collected information is primarily used to run xe66 services properly. This includes account verification, transaction processing, customer support, and maintaining platform security.
2.2Personalised Experience
Based on your past activity and preferences, xe66 may show you relevant games, offers, and notifications. This personalisation makes your experience more relevant.
2.3Communication and Support
Using your email and mobile number, we may send transaction confirmations, security alerts, promotional messages (if you have given consent), and support-related communications. If you contact our 24/7 support team, records of those conversations may be retained for quality control purposes.
2.4Fraud Prevention and Legal Compliance
To protect the integrity of the xe66 platform, we use collected information to monitor suspicious activity, prevent money laundering, and meet applicable legal obligations.
2.5Platform Improvement
By analysing user behaviour, we continually improve the technical aspects of the platform and service quality. This analysis does not include personal identifiers — only aggregate data is used.
Data Storage and Protection
3.1Storage Methods
xe66 stores your information on secure servers. We use industry-standard encryption technology, including SSL/TLS connections and encryption of data at rest. Passwords are never stored in a readable format — they are always kept using strong hashing methods.
3.2Access Control
Only authorised staff have access to your personal information, and they operate under strict confidentiality policies. Every instance of data access is logged and regularly audited.
3.3Response to Security Breaches
In the event of an unexpected security breach, we will notify affected users as soon as possible and take immediate remedial action. Relevant authorities will also be informed depending on the nature and scope of the breach.
4. Cookie Policy
4.1What Cookies Are and Why They Are Used
Cookies are small text files that your browser stores on your device at the instruction of our website. xe66 uses cookies for the following purposes:
- Essential cookies: Maintaining login status, storing security tokens
- Preference cookies: Remembering language, theme, and other personal preferences
- Analytics cookies: Understanding site usage patterns and improving services
- Marketing cookies: Showing relevant advertisements and offers (subject to your consent)
4.2Cookie Controls
You can block or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some core xe66 features to not function properly.
Third Parties and Data Sharing
5.1When We Share Data
xe66 does not sell or rent your personal information. However, limited information may be shared with partner parties in the following situations:
- Payment processors such as bKash, Nagad, Rocket, Upay, and banks — only to complete transactions
- Game software providers — technical information related to gameplay
- Technology service partners who assist with platform maintenance
- Law enforcement agencies — when legally required to do so
5.2Third-Party Agreements
We have separate data processing agreements with each third-party organisation we work with. Under these agreements, they are bound to use the data received only for specified purposes and may not pass it on to any other party.
5.3International Data Transfers
In some cases, your information may be processed on servers located outside Bangladesh. In such cases, we ensure that adequate data protection exists in the destination country and that the transfer is carried out in accordance with international standards.
Protection of Minors
6.1Age Restrictions
All casino and betting activities on xe66 are strictly for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during the registration process.
If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed. Further details, including protection of minors, can be found in our Responsible Gaming policy.
Your Rights
7.1Right to Access
You have the right to know what information xe66 holds about you. Upon request through our support team, we will provide a copy of your information within 30 working days.
7.2Right to Rectification
If any incorrect information appears in your profile, you can contact us at any time to have it corrected. Some information can be changed directly from your account settings.
7.3Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations or ongoing disputes, some information may need to be retained for a specified period.
7.4Right to Object to Processing
If you do not want us to use your information for marketing purposes, let us know at any time and we will stop that processing immediately. This decision will have no negative impact on your account or service.
7.5Right to Data Portability
You may request that your information be exported in a standard, machine-readable format. This request can be made through our support channels.
Data Retention Period
8.1General Retention Policy
xe66 retains your personal information only for as long as it is necessary. All information is stored while the account is active. After account closure, some information may be retained for a set period to meet applicable legal obligations.
8.2Financial Records
Financial transaction records — such as deposit, withdrawal, and bonus history — may generally be retained for several years after account closure for financial auditing and fraud prevention purposes.
8.3Marketing Communications
Once you withdraw your consent, information used for marketing communications will no longer be used for that purpose, though the underlying information may be retained for service-related communications.
Policy Changes
9.1Update Process
xe66 may revise this privacy policy from time to time. For any significant changes, we will:
- Update the date of the latest change on this page
- Send a notification to your registered email
- Request your consent to the updated policy at first login
9.2Continued Use After Changes
If you continue to use xe66 after being notified of a policy change, you will be considered to have accepted the new policy. If you do not wish to accept the changes, you may request account closure.
You can find more information about xe66's goals and values on our About Us page, which connects to the core principles behind this privacy policy.
Contact Us
10.1Privacy Complaints
If you have any questions, concerns, or complaints about this privacy policy or how your information is handled, please contact us. Our dedicated privacy team will review your request as soon as possible.
For general questions or service support, visit our Frequently Asked Questions (FAQ) page — you will find detailed answers about accounts, payments, and bonuses there.
For urgent matters, the fastest way to reach us is through our 24/7 live chat in Bengali or English.